How can I contact the after-sales department?
Please contact our service center (Reyns International) at 800-319-8874 ext. 6
Manufacturer's warranty
Elie Bleu’s lighters, cigar cutters, humidors, watch winders and jewelry boxes are guaranteed for two years from the date of purchase to be free of manufacturing defects and deficiencies, subject to normal usage conditions and adherence to the instructions for use recommended by Elie Bleu.
In the event that the product needs to be repaired during this warranty period, the repair will be handled by Elie Bleu (parts and labor), providing that:
The product has not been subjected to shock, immersion, etc. This includes product being dropped. This is considered shock.
The problem has not been caused by inappropriate handling or failure to maintain the product (e.g., clogging or damage to finish due to heat, excessive moisture or intense lighting – wood nor lighters respond well to these conditions.
The product has not been modified in any way from its original condition.
The product has not been repaired in any way by any after-sales service center other than Elie Bleu.
Servicing
If a service is required the customer should contact After Sales Service at 800-319-8874 ext. 6. If sending your product to us for evaluation please note the following:
Send to: Reyns International
65 Montebello Road
Warwick, RI 02886
Your product should be protected to prevent any additional damage during shipment. We suggest you send your product to us by a trackable means. We will not be held responsible for product that has not been received by us. It will help the technician if you can describe what issue(s) you are having. Please include a contact telephone number and email address so we can communicate our findings with you. A copy of the warranty card and sales receipt should be included in repairs being considered under warranty.
For humidors, watch winders and jewelry boxes: It may be helpful to send images of your defect/issue prior to sending in your product.
My Elie Bleu product needs repairing. What do I need to do?
Whether the problem you are experiencing with your Elie Bleu product is covered under warranty or not, please send your product to:
Reyns International
65 Montebello Road
Warwick, RI 02886
If the product is under warranty, you should also enclose your completed warranty card and proof of purchase. We strongly suggest that you send your package using a tracked courier service. We cannot be held responsible for the loss of your package if you use a delivery method that does not include package tracking. A detailed note about your problem and contact information should be included.
OK, I sent in my repair, now what happens?
Upon receipt and after examination:
If the defect is covered under warrantee: a repair will be carried out at no charge.
If the defect is not covered under warrantee: a quotation stating the cost of the repairs will be sent to you by email or letter. We will only carry out the repairs after you have accepted the quotation and provided payment information.
Is there an after-sales guarantee?
Elie Bleu’s after-sales department guarantees any work done for twelve (12) months, both parts and labor, from the date that the item leaves our repair department.
What happens if my product cannot be repaired?
If, after examination, it is decided that your product cannot be repaired, you will be sent a letter explaining the fault, together with your product in its present condition.